Why We Built Chatleh: A Better Way to Handle Website Traffic

Ever since we started Latent, our tech services and product ventures business, we've been looking for a better way to handle website traffic and inquiries. We tried various chatbots on the market, but they were either too complex, expensive (looking at you, Intercom), or just didn't deliver the value we needed.

The same story kept coming up in conversations on social media - businesses wanted a stripped-down but powerful alternative to enterprise solutions. They needed something that could effectively explain their services, handle basic inquiries, and collect visitor information, without the complexity or cost of full-featured customer engagement platforms.

So we decided to build one ourselves.

A Simple Solution to a Complex Problem

Building Chatleh wasn't straightforward. We had to ensure the external UI component integrated smoothly with our tech stack while keeping it lightweight and easy to deploy. But we kept our focus on what matters: making it dead simple for businesses to explain their services and collect leads, whether through their website or via shareable links on social media.

The best part? You don't need to be tech-savvy to use it.

Here's what makes Chatleh special:

First, it helps visitors quickly understand what your business does. Whether you're a tech consultancy, professional service firm, or local contractor, Chatleh can explain your services, working hours, location, and handle general inquiries - keeping visitors engaged when they land on your site.

Second, it works wherever your potential clients are. Got prospects reaching out through social media? Share a direct link to your Chatleh assistant in messages or posts. No need to drive them to your website first.

Getting Chatleh on Your Site is Ridiculously Easy

You've got two options, and neither requires calling your tech team:

1. Add a simple code snippet to your website (we'll walk you through it)

   <!-- Embed Chat Widget with UID -->
   <script src="https://chatleh.com/api/e?uid=LzXGW2OJNI" async></script>
   

   Once you create your own chatbot, you'll simply replace the UID in this snippet with yours.

2. Share a direct link to your Chatleh assistant through email or social media Try our demo chatbot link

That's it. No coding, no complicated setup.

How Chatleh Works

Getting started is incredibly simple:

First, you feed Chatleh information about your business by using our powerful website scraping feature. Just provide your domain, and our AI automatically crawls your website to find the most important information - services, FAQs, working hours, and key business details. For information that's not on your website (like internal processes or specific business operations), you can easily add it through the "Additional Context" field in the chatbot creation form.

The AI is remarkably intelligent - it doesn't just memorize your content, it understands it. This means your chatbot can handle complex questions, make logical connections, and provide nuanced responses that align with your business goals. In the "Goal" field, you can specify exactly how you want your chatbot to behave, whether it's focusing on lead generation, support, or any other business objective.

Smart Lead Qualification

One of our most powerful features is intelligent lead qualification. Your chatbot can automatically identify and qualify potential leads through natural conversation, ensuring you're only following up with the most promising opportunities.

We've invested countless hours in perfecting the default behavior of our chatbots. Out of the box, they're designed to be business-friendly FAQ bots that naturally guide conversations toward collecting visitor contact information when appropriate, ensuring you never miss a potential lead.

Managing Your Chatbots

All chat conversations are automatically analyzed and classified as either "useful" or "non-useful" for your business. You can choose to receive notifications only for meaningful interactions, and have them sent to your specified email address - no more sorting through irrelevant conversations.

Our intuitive dashboard makes it easy to create, edit, and manage your chatbots:

Creating a new chatbot is straightforward - just provide your website URL, choose what content to include, and we'll handle the rest:

The Real Benefits

Here's what Chatleh can do for your business:

• 24/7 Availability: Your website visitors get instant responses about your services, even outside business hours
• Lead Capture: Collect contact information and specific requirements from interested prospects
• Reduced Repetition: Stop answering the same basic questions about your business hours, location, or services
• Multi-Channel Presence: Share your chatbot directly in social media conversations or emails
• Time Savings: Focus on actual client work instead of handling routine inquiries
• Better Conversion: Keep visitors engaged by providing immediate information when they need it

What makes this especially valuable for professional service firms and local businesses is the ability to maintain a professional presence online without being chained to your inbox or phone. Your chatbot explains your services clearly and collects the right information, letting you focus on delivering value to your existing clients.

Try Chatleh Yourself

The best way to understand Chatleh is to see it in action. Check out our demo widget on the bottom-right of this page. That's exactly how it would work on your site.

Ready to give it a shot? You can get started today with our free tier or schedule a quick demo if you want us to walk you through it.

Your website visitors are looking for information right now. The question is: are you making it easy for them to get it?