Terms of Service

1. Acceptance of Terms

By accessing and using Chatleh's services, you agree to these Terms of Service. If you are using Chatleh on behalf of an organization, you agree to these terms on behalf of that organization.

2. Service Description

Chatleh provides AI-powered customer support chatbot services that can be embedded on websites or shared via direct links. Our services include website content scraping, chat functionality, lead qualification, and email notifications.

3. Account Terms

You must maintain the security of your account credentials and notify us immediately of any unauthorized use. You are responsible for all activity that occurs under your account.

4. Usage Rights and Limitations

• You may use Chatleh only for lawful purposes and in accordance with these Terms
• Your chatbot usage is limited by your subscription plan's features and quotas
• You must not use Chatleh to store or transmit malicious code or engage in unlawful activities
• You are responsible for the content and configuration of your chatbots

5. Content and Data

You retain ownership of all content you provide to Chatleh. By using our service, you grant us the right to process, analyze, and store your content to provide and improve our services. We handle your data in accordance with our Privacy Policy.

6. Website Scraping

When using our website scraping feature, you warrant that you have the right to allow Chatleh to scrape the specified websites. You are responsible for ensuring the accuracy and legality of scraped content.

7. Subscription and Payments

• Subscription fees are billed according to your chosen plan
• All fees are non-refundable except as required by law
• We offer a 30-day money-back guarantee for new customers
• Chatbots may be automatically deactivated if subscription payments fail or limits are exceeded

8. Service Level and Support

We strive to maintain 99.9% service uptime but do not guarantee uninterrupted service. Technical support is provided via email at support@chatleh.com.

9. Changes to Service

We reserve the right to modify or discontinue any part of our service with or without notice. We will make reasonable efforts to notify you of significant changes.

10. Termination

We may terminate or suspend your access to Chatleh immediately if you violate these Terms. You may terminate your subscription at any time through your dashboard.

11. Limitation of Liability

Chatleh is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of our service.

12. Contact

For questions about these Terms, please contact us at support@chatleh.com.

Last updated: 2025-04-02