ChatlehFAQ & Troubleshooting
Find answers to common questions and solutions to typical issues you might encounter.
Getting Started
How long does it take to set up Chatleh?
Basic setup takes just 5-10 minutes. Add your website URL, customize basic settings, and embed the chat widget. The AI will automatically learn from your website content. Additional customization like styling and advanced features might take another 15-30 minutes.
Do I need technical knowledge to use Chatleh?
No technical knowledge is required. The setup process is designed to be simple with no coding needed. For website integration, you just need to copy-paste a single line of code, or use our WordPress plugin.
How does Chatleh learn about my business?
Chatleh automatically scans and learns from your website content. You can also add specific knowledge through the dashboard, upload documents, or train it with custom responses for specific questions.
Common Issues
Chat widget isn't appearing on my website
Check these common solutions:
- Verify the script is properly added to your website's <head> section
- Check if your website's Content Security Policy (CSP) is blocking the script
- Clear your browser cache and reload the page
- Try loading the page in an incognito window
AI responses aren't accurate enough
Try these improvements:
- Verify all important pages are included in the content scraping
- Add specific knowledge through the dashboard
- Review and update your chatbot's context settings
- Consider breaking down complex information into simpler formats
Not receiving email notifications
Troubleshooting steps:
- Verify email addresses in notification settings
- Check spam/junk folders
- Add support@chatleh.com to your safe senders list
- Confirm notification preferences are correctly set
Billing & Account
How does the free trial work?
The 7-day free trial includes all Pro plan features. No credit card is required to start. You'll get a reminder before the trial ends, and you can choose to upgrade or downgrade at any time.
Can I change plans later?
Yes, you can upgrade, downgrade, or cancel your plan at any time. Changes take effect at the start of your next billing cycle. Upgrades give you immediate access to new features.
What happens if I exceed my plan limits?
We'll notify you when you're approaching your limits. If exceeded, the chatbot continues to work for the current month. We'll suggest upgrading your plan if you consistently exceed limits.
Still Need Help?
If you can't find the answer you're looking for, our support team is here to help.