ChatlehContact Collection
Learn how Chatleh collects visitor contact information during chat conversations.
Contact Form
Chatleh includes a simple form to collect basic contact information from your website visitors.
Default Fields
- Required:
- Email address
- Optional:
- Name
When Contact Info is Collected
The contact form appears at the start of conversations to:
- Identify visitors for follow-up
- Enable email notification of chat transcripts
- Help track conversation history
Email Notifications
When a visitor provides contact information:
- You receive an email notification containing:
- Visitor's contact details
- Full chat transcript
- AI-generated conversation summary
- Key topics discussed
- The visitor can receive:
- Chat transcript (optional)
- Follow-up information
Best Practices
- Monitor your email regularly for new contact notifications
- Follow up with leads promptly while the conversation is fresh
- Use conversation summaries to understand visitor needs
- Keep contact form simple to encourage completion