Contact Collection
Learn how Chatleh collects visitor contact information during chat conversations.
Contact Form
Chatleh includes a collapsible contact form to collect visitor information during chat conversations.
Contact Fields
- Name field (optional):
- Used for personalizing chat interactions
- Helps with follow-up communication
- Email field (optional):
- Validates email format automatically
- Enables follow-up communication
- Message field (optional):
- Allows visitors to specify their needs
- Helps with routing and prioritization
Contact Collection Experience
The contact form is designed for a seamless user experience:
- Form appears at the start of conversations
- Automatically collapses once completed
- Can be expanded/collapsed at any time
- Updates chat responses based on provided information
Email Notifications
When a visitor provides contact information:
- You receive an email notification containing:
- Visitor's name and email
- Initial message (if provided)
- Full chat transcript
- AI-generated conversation summary
- Key topics discussed
- The visitor can receive:
- Chat transcript (optional)
- Follow-up information