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Contact Collection

Learn how Chatleh collects visitor contact information during chat conversations.

Contact Form

Chatleh includes a collapsible contact form to collect visitor information during chat conversations.

Contact Fields

  • Name field (optional):
    • Used for personalizing chat interactions
    • Helps with follow-up communication
  • Email field (optional):
    • Validates email format automatically
    • Enables follow-up communication
  • Message field (optional):
    • Allows visitors to specify their needs
    • Helps with routing and prioritization

Contact Collection Experience

The contact form is designed for a seamless user experience:

  • Form appears at the start of conversations
  • Automatically collapses once completed
  • Can be expanded/collapsed at any time
  • Updates chat responses based on provided information

Email Notifications

When a visitor provides contact information:

  • You receive an email notification containing:
    • Visitor's name and email
    • Initial message (if provided)
    • Full chat transcript
    • AI-generated conversation summary
    • Key topics discussed
  • The visitor can receive:
    • Chat transcript (optional)
    • Follow-up information