Manual Knowledge Input
Add custom knowledge directly to your chatbot. Perfect for internal processes, special instructions, or information not available on your website.
How It Works
- Navigate to the Data Input section in your dashboard
- Enter your business information, FAQs, or key points
- Add up to 100,000 words of custom knowledge
- Click "Save Knowledge" to update your chatbot
- Changes take effect immediately
Best Use Cases
Content Types
- Internal processes
- Special instructions
- Product details
- Team information
- Custom FAQs
Ideal For
- Quick updates
- Sensitive information
- Temporary announcements
- Custom responses
- Immediate changes
Content Guidelines
Writing Tips
- Use clear, concise language
- Organize information logically
- Include specific details
- Keep content factual
- Update regularly as needed
Recommended Format
Question: What are your business hours? Answer: We're open Monday to Friday, 9 AM to 6 PM EST. Question: What payment methods do you accept? Answer: We accept all major credit cards, PayPal, and bank transfers. Product Information: - Product A: Description, features, and key benefits - Product B: Description, features, and key benefits Company Policy: 1. Return Policy: Details about returns 2. Shipping Policy: Shipping information 3. Privacy Policy: Key privacy points
Best Practices
- Break information into logical sections
- Use question-answer format for FAQs
- Include specific examples where helpful
- Keep a log of manual additions
- Review and update content regularly
- Test chatbot responses after updates
Tips for Success
✓ Do
- Use natural language
- Be specific and detailed
- Structure content clearly
- Update regularly
- Test after changes
✗ Avoid
- Vague information
- Technical jargon
- Duplicate content
- Outdated details
- Personal opinions
⚠️ Note: Manual knowledge input has a limit of 10,000 words. For larger knowledge bases, consider using Google Docs or website content training methods.