Instagram Integration
Connect your Instagram Business account to Chatleh to automatically handle DM inquiries using your trained AI chatbot.
Prerequisites
- An Instagram Business Account
- A trained Chatleh chatbot
Connection Steps
1. Access Instagram Integration
Navigate to your chatbot's dashboard and select the "Integration" tab. Look for the Instagram Integration section.
2. Connect Your Account
Click the "Connect" button in the Instagram Integration section. You'll be redirected to Instagram to authorize Chatleh.
Note: Make sure you're logged into the correct Instagram Business account before proceeding.
3. Grant Permissions
Instagram will ask you to grant necessary permissions for Chatleh to:
- • Read and respond to Direct Messages
- • Access basic account information
- • Manage messages and comments
Features
- 🤖 24/7 automated DM responses
- 💬 Natural conversation handling
- 📊 DM analytics and insights
- 🔄 Seamless handoff to human agents
- 📝 Message history tracking
- ⚡ Real-time response capability
Best Practices
For optimal performance of your Instagram integration:
- Keep your business knowledge base up to date
- Regularly review automated responses for quality
- Set up clear escalation paths for complex queries
- Monitor analytics to identify common customer questions