ChatlehChat Analytics
Monitor chat conversations and receive email summaries of interactions.
Email Notifications
Configure how you receive chat summaries and lead notifications.
Configuration Steps
- Go to your chatbot settings in the dashboard
- Navigate to "Email Settings"
- Set up notification preferences:
- Email for chats with contact information
- Optional: separate email for other chats
- Choose whether to receive non-contact chats
Chat Information
For each chat conversation, you'll receive:
- Basic visitor information:
- IP address
- Timestamp
- Device information
- Contact details (if provided):
- Name
- Email address
- Chat content:
- Full conversation transcript
- AI-generated summary
- Key topics discussed
Best Practices
- Set up a dedicated email address for chat notifications
- Review chat summaries regularly to identify common questions
- Add missing information to your website based on frequent queries
- Follow up promptly with users who provide contact information