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Chat Analytics

Overview

Monitor your chatbot's performance and engagement with comprehensive analytics:

  • Track total conversations and message volume
  • Monitor lead capture rates
  • Analyze conversation sources (widget vs direct links)
  • View user satisfaction metrics

Conversation Metrics

Available Metrics

  • Total Conversations: Number of unique chat sessions
  • Messages per Chat: Average messages exchanged
  • Response Time: AI response speed
  • Lead Rate: Percentage of chats with contact info

Email Notifications

Configure email notifications to stay updated on important conversations:

Notification Settings

  1. Navigate to your chatbot settings
  2. Enter notification email address
  3. Choose notification preferences:
    • All conversations
    • Only leads (with contact info)
    • Important conversations only

Accessing Analytics

View your chat analytics in two ways:

  • Dashboard overview with key metrics
  • Detailed conversation history with filters