Chat Analytics
Overview
Monitor your chatbot's performance and engagement with comprehensive analytics:
- Track total conversations and message volume
- Monitor lead capture rates
- Analyze conversation sources (widget vs direct links)
- View user satisfaction metrics
Conversation Metrics
Available Metrics
- Total Conversations: Number of unique chat sessions
- Messages per Chat: Average messages exchanged
- Response Time: AI response speed
- Lead Rate: Percentage of chats with contact info
Email Notifications
Configure email notifications to stay updated on important conversations:
Notification Settings
- Navigate to your chatbot settings
- Enter notification email address
- Choose notification preferences:
- All conversations
- Only leads (with contact info)
- Important conversations only
Accessing Analytics
View your chat analytics in two ways:
- Dashboard overview with key metrics
- Detailed conversation history with filters