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Google Workspace Training

Keep your chatbot's knowledge up-to-date using Google Docs and Sheets. Perfect for maintaining FAQs, product information, and business policies.

Setup Process

  1. Open your Google Doc or Sheet
  2. Click the "Share" button in the top right
  3. Add view access for our service account:
  4. chatleh@chatleh.iam.gserviceaccount.com
  5. Copy the document URL
  6. Paste in your Chatleh dashboard under Knowledge → Google Workspace

Google Docs

Google Sheets

Google Sheets Format

Best For:

  • FAQ lists with clear question-answer pairs
  • Product catalogs with structured data
  • Service offerings with descriptions and pricing
  • Team/department contact information

✓ Recommended Format

| Product ID | Name    | Price  | Stock | Category | Description   |
|------------|---------|--------|-------|----------|---------------|
| P001       | Laptop  | 999.99 | 10    | Tech     | High performance|
| P002       | Jeans   | 59.99  | 50    | Apparel  | Blue denim     |

Google Docs Format

Best For:

  • Detailed process documentation
  • Training materials and guides
  • Company policies and guidelines
  • Long-form content with structure

✓ Recommended Structure

# Product Returns Policy

## Return Window
Returns are accepted within 30 days of purchase.

## Return Process
1. Contact customer service
2. Get return authorization
3. Ship item back

## Exceptions
* Sale items are final
* Custom orders non-returnable

Content Guidelines

✓ Do

  • Use clear headings and structure
  • Keep content concise and organized
  • Use bullet points and numbered lists
  • Maintain consistent formatting
  • Update regularly as needed

✗ Avoid

  • Complex tables and formatting
  • Merged cells in sheets
  • Images and diagrams
  • Comments and suggestions
  • Track changes

Troubleshooting

⚠️
Access Denied Error

Verify you've shared the document with the correct service account email and it has view access.

⚠️
Document Not Processing

Ensure the document URL is correct and the document contains content in a supported format.

⚠️
Content Not Updating

Changes may take up to 5 minutes to reflect. Try disconnecting and reconnecting the document if issues persist.